Why didn't I receive my cash back?Updated 16 days ago

If you placed an order and your cash back didn't show up, here are the most common reasons:

You weren't logged in: Rewards are tied to your Cheeky account. If you checked out as a guest, your order won't be tracked. Make sure you're always logged in when you place an order to ensure your rewards are applied.

Your order is still processing: Cash back is added to your account once your order is confirmed. If your order was just placed, give it a little time to update.

Your order was returned or refunded: Cash back earned on a returned or refunded order will be removed from your account balance.

You used a third-party checkout: Orders placed through certain third-party platforms may not be eligible for rewards. For guaranteed rewards, always order directly through getcheeky.com.

Still don't see your cash back after checking the above? Reach out to our support team and we'll sort it out for you.