Cheeky Impression Kit
Everything you need to know about our impression kit process.
What happens If I send back a bad impression?
No worries! We will send you a second impression kit free of charge.
What is in a cheeky impression kit?
Your return label will be emailed to you upon your purchase.
What if I need small or large impression trays
The trays included in the kit should fit most customers, however if you do need different size trays please reach out to [email protected] and our customer service team will have a correct sized replacement kit shipped.
What is your return policy?
We offer a 30 night full money back guarantee! If you would like a refund you'll need to ship back your night guard or impression kit using our returns program https://get-cheeky.loopreturns.com/#/. There will be a $17 handling fee if the product has
Where is my return label?
We will email you your return label within 3 days of your purchase! If you do not see in your inbox you may generate a return label at https://impress.getcheeky.com/
Should I take the impressions off the tray?
No. The putty stays in the tray the whole time: while you take your impression, if you remold it, and when you mail it back.
How do I know if you have received my impressions?
Once your impressions are sent back to us and processed by our lab you will receive an email letting you know that we have processed your order. It may take up to 48 hours from when we receive your impressions for you to be notified.
How do I know if my impressions are good?
You can check to see if you have taken good impressions by checking out our instructional video here: https://getcheeky.com/pages/impress or by looking at the images in the instructions included with the kit. If you are still unsure, please reach out
What do I need to take the impressions?
A pot or pan with enough water to fully cover a trayA stoveTongs or a slotted spoonA timer or stopwatch (your phone works)A free-standing table mirrorA desk or table with a chair, so you can rest your elbowsA clean, hard surfaceA metal spoon (optiona
Do I need to take both upper & lower impressions?
Yes, please send both, even if you ordered only one guard. Your guard sits on one set of teeth, but we shape it around how your other teeth bite into it. That's what makes it fit comfortably. If we only get one impression, we can't make your guard, a
Can I take impressions if I have braces or a permanent retainer?
Yes. You can take your impressions with braces or a permanent (bonded) retainer. Leave them in while you take your impressions. Take out anything removable, like dentures, plates or a removable retainer, before you start. If you have other dental wor
Can I retake my impressions?
Yes. The putty is reusable, so you can remold and retake an impression as many times as you need. Keep the putty in the tray the whole time.
My kit came with putty I need to mix
You have our original impression kit, which uses different steps from our new kit. Follow the instructions that came in your kit, or go to getcheeky.com/pages/impress-original for the original video, steps and return label. We still need both a top a