Do you offer refunds or exchanges?Updated 14 hours ago

We offer refunds and exchanges within 30 days of purchase. To be eligible for a refund items must be returned using our returns link https://get-cheeky.loopreturns.com/#/. Accessory products (LED whitening kit, Floss & Sonic toothbrushes must be returned unused and in their original packaging). We will not be able to honor refunds that fall beyond the 30 day policy. 

We also offer free exchanges within 30 days of purchase. If the product is not fitting correctly or the customer would like to change arch or thickness they can do so be starting an exchange using our exchange link https://get-cheeky.loopreturns.com/#/. We do not require customers to return the old/faulty products in order to initiate an exchange. We will not be able to honor exchanges that fall beyond the 30 day policy. 

For returns or exchanges, please contact our customer support a [email protected] or use our automated returns link https://get-cheeky.loopreturns.com/#/ Refunds will be processed to the original payment method once the return tracking is updated to "in transit" status. 

Return shipping: If you purchased Free Returns Coverage ($2.50 at checkout), return shipping is free for eligible returns and exchanges. We cover the label and any transaction fees. If you opted out, you'll pay for the return shipping label through our returns portal when starting your return. Learn more in our Free Returns Coverage article.