We offer refunds and exchanges within 30 days of purchase. To be eligible for a refund items must be returned using our returns link https://get-cheeky.loopreturns.com/#/. Accessory products (LED whitening kit, Floss & Sonic toothbrushes must be retu

We offer refunds and exchanges within 30 days of purchase. To be eligible for a refund items must be returned using our returns link <a data-fr-linked="true" href="https://get-cheeky.loopreturns.com/#/">https://get-cheeky.loopreturns.com/#/</a>. Accessory products (LED whitening kit, Floss &amp; Sonic toothbrushes must be returned unused and in their original packaging). We will not be able to honor refunds that fall beyond the 30 day policy.&#xA0; We also offer free exchanges within 30 days of purchase. If the product is not fitting correctly or the customer would like to change arch or thickness they can do so be starting an exchange using our exchange link <a data-fr-linked="true" href="https://get-cheeky.loopreturns.com/#/">https://get-cheeky.loopreturns.com/#/</a>. We do not require customers to return the old/faulty products in order to initiate an exchange. We will not be able to honor exchanges that fall beyond the 30 day policy.&#xA0; For returns or exchanges, please contact our customer support a <a href="mailto:hello@getcheeky.com">hello@getcheeky.com</a> or use our automated returns link&#xA0;<a id="isPasted">https://get-cheeky.loopreturns.com/#/</a> Refunds will be processed to the original payment method once the return tracking is updated to &quot;in transit&quot; status.&#xA0; Return shipping: If you purchased Free Returns Coverage ($2.50 at checkout), return shipping is free for eligible returns and exchanges. We cover the label and any transaction fees. If you opted out, you&apos;ll pay for the return shipping label through our returns portal when starting your return. Learn more in our Free Returns Coverage article.

Do you offer refunds or exchanges?

You can reach out to our customer service team via live chat, email or by filling out the form here: https://cheeky-hc.gorgias.help/en-US/contactWe are available 7 days a week from 9AM EST to 5PM EST.

You can reach out to our customer service team via live chat, email or by filling out the form here:&#xA0;<a data-fr-linked="true" href="https://cheeky-hc.gorgias.help/en-US/contact" id="isPasted">https://cheeky-hc.gorgias.help/en-US/contact</a> We are available 7 days a week from 9AM EST to 5PM EST.&#xA0;

I need more help, how can I speak with an agent?

Free Returns Coverage is an optional add-on offered at checkout for $2.50 that makes your returns and exchanges completely free. If you purchased Free Returns Coverage:Your return shipping is on us. We'll cover the cost of the return shipping label a

Free Returns Coverage is an optional add-on offered at checkout for $2.50 that makes your returns and exchanges completely free.If you purchased Free Returns Coverage: Your return shipping is on us. We&apos;ll cover the cost of the return shipping label as well as any transaction fees for any return or exchange, as long as it falls within our 30-day return policy. Simply start your return or exchange through our returns portal and your prepaid label will be provided at no cost: <a href="https://get-cheeky.loopreturns.com/#/">https://get-cheeky.loopreturns.com/#/</a>If you opted out of Free Returns Coverage: You can still return or exchange your order within 30 days, but you&apos;ll be responsible for the cost of the return shipping label. You&apos;ll pay for the label directly through our returns portal when starting your return: <a href="https://get-cheeky.loopreturns.com/#/">https://get-cheeky.loopreturns.com/#/</a>A few things to note:Free Returns Coverage applies to both returns and exchanges within our standard 30-day return policy. It does not extend the 30-day return window, and all returns must still meet our return policy requirements (for example, accessory products like the LED whitening kit, floss, and sonic toothbrushes must be returned unused and in their original packaging).If you have any questions about Free Returns Coverage or your return, reach out to our customer support team at <a href="mailto:hello@getcheeky.com">hello@getcheeky.com</a> and we&apos;ll be happy to help.

What is Free Returns Coverage?

Cheeky HC 

Returns & Exchanges

What’s the difference between a cheeky night guard and an over-the-counter night guard?

How thick is the cheeky night guard?

Is a cheeky night guard any different than the one my dentist would make for me?

Why do I need a new night guard every three months?

How do I unsubscribe from my account?

How can I skip my next shipment?

Is there an unsubscribing fee?

How do I clean my night guard?

If I start with one can I subscribe later?

What happens if my night guard doesn't fit properly?

Does cheeky accept FSA/HSA/insurance?

I have a permanent retainer. Will cheeky still work for me?

How do I choose between a soft or hard night guard?

What material are cheeky night guards made from?

What is your return policy?

When does Cheeky ship me my night guard, and when does my credit card get billed?

Impression kit return window policy

Is the Cheeky Night Guard BPA free?

Can I make changes to my order?

Does the order include both and upper and lower guard?

Do you accept insurance?

What’s the difference between a cheeky snore guard and an over-the-counter snoring device?

How thick is the cheeky snore guard?

Is a cheeky snore guard any different than one my dentist would make?

How do I clean my snore guard?

How long does it take to get my snore guard?

What happens if my snore guard doesn’t fit properly?

Is the Cheeky snore guard BPA free?

Cheeky Snore Guard

Cheeky Night Guard

What happens If I send back a bad impression?

What is in a cheeky impression kit?

What if I need small or large impression trays

Where is my return label?

Should I take the impressions off the tray?

How do I know if you have received my impressions?

How do I know if my impressions are good?

Cheeky Impression Kit

How do I use the cheeky Whitening Kit?

How do I apply the whitening Serum?

How do I twist the whitening wand?

How much serum should I use?

Does this work on coffee and wine stains?

Does cheeky whitening cause sensitive teeth?

Can I whiten my teeth even if I had some dental work done?

How long should I use my cheeky whitening kit and for how long?

Should I wait to eat or drink after a whitening session?

What should I do if I get whitening serum on my gums or lips?

Can children use our whitening kit?

Cheeky LED Whitening Kit

Is the cheeky Water Flosser high pressure?

How do I charge my water flosser?

How many floss heads does the water floss come with?

How do I clean the water tank?

Where can I get a new charging cable?

Cheeky Water Flosser

How many brush heads does my toothbrush come with?

Where can I buy a new brush head?

How does the two minute timer work?

Cheeky Sonic Toothbrush

Is getting a cheeky Sports Guard a different impression process than the cheeky night guard?

How do I know if I should get the 3mm or 6mm guard?

Is the sports mouth guard BPA free?

I am an existing night guard customer, can I use my old impressions for my sports guard?